| Q. |
How do I make my room
reservation ? |
| A. |
To make reservations,
please use our Secured Online Reservation
Form available on this website. Please ensure
that you furnished all the required information
as specified on the Reservation Form. |
| Q. |
When I submit my reservation
form, where does my request go? |
| A. |
It will go to our Reservation Department. |
| Q. |
How long will it take
the Hotel to respond to my reservation request? |
| A. |
Within 24 hours and not
later than 36 hours. If you do not receive
your respond with 36 hours, please e-mail
back to us at maxcarry@tm.net.my
|
| Q. |
I don't have 24 hours
to wait for confirmation. What can I do? |
| A. |
|
| Q. |
What happen if after 36
hours we do not receive any respond from you? |
| A. |
As you are aware this
booking is via online and there are many possible
factor that your reservation does not reached
us may be due to server’s error or due to
some other technical problem. Please e-mail
back to us at maxcarry@tm.net.my
to enquire about your reservation. |
| Q. |
How do I know my reservation
is confirmed? |
| A. |
When you received our
acknowledgement via the e-mail or fax within
24 hours and not later than 36 hours. Reservations
are deemed secured if guaranteed with credit
card or a prepaid Cash Deposit into the hotel's
Bank Account. |
| Q. |
After filling up and submission
of my Reservation Form how do I know if my reservation
is confirmed? |
| A. |
Within 24 hours and not later than 36 hours,
you will be contacted by e- mail informing you
on the status of your reservation. |
Q. |
How
do you respond back to us on our confirmation
? |
A. |
We shall be responding
back to you via e-mail. We do not call or
we do not fax to you unless requested to do
so. Please ensure that you furnish to us an
accurate e-mail address/es. |
| Q. |
We seem to unable to locate
your telephone number on this website ? |
| A. |
This website and the
rates displayed on this website are specially
formulated for Internet Booking Only. Guest
that calls in at the hotel shall not be entitled
to our Internet Promotional Rates. This is
the reason why we do not furnish Telephone
contact. |
| Q. |
What happens if I encounter
problem with my reservation upon checking-in? |
| A. |
It is advisable for you
to quote your confirmation number if you were
given one but if you were not, it would be
advisable for you to print out the confirmation
letter and bring along. |
| Q. |
What
do I need upon checking-in ? |
| A. |
If you are given a confirmation
number please quote it during checking- in
and if you do not it would be advisable for
you to print out the confirmation letter and
bring along. |
| Q. |
How far ahead should I
make the reservations? |
| A. |
At least 72 hours before arrival date. |
| Q. |
Is it advantages for us
to book early ? |
A. |
Yes it would as most
of the time we are always fully booked. In
order not to get disappointed please make
your booking as early as possible. |
| Q. |
During the reservation
I gave my credit card details but upon checking
in I decide to pay cash. Is this possible ? |
| A. |
Yes this is possible.
We do not collect payment online. We do not
deduct from your credit until you arrive at
the hotel/resort, the credit card details
is merely to guarantee your reservation only.
You may pay cash upon check in instead. |
| Q. |
What are the means for
us to guarantee our booking ? |
| A. |
To guarantee your booking
we would request for your credit card details.
For those without credit card details we would
instruct then to make a cash deposit into
the house’s bank account. Please indicate
in the Reservation Form that you wish to pay
by Cash. |
| Q. |
Which
would you prefer us to use to guarantee our
reservation, by Credit Card or Cash Deposit
? |
| A. |
Depending where you are
from, if you are from Overseas we would prefer
Credit Card due to the troublesome procedures
of having to go to the nearest compatible
banks to make the cash deposit. To make your
reservation and confirmation process easier
and faster we would prefer Credit Card. |
| Q. |
If
we do not have a Credit Card can we make our
reservations via your Online Reservation Form
and what are the procedures ? |
| A. |
Yes you can make your
reservations via our Online Reservation Form.
The procedures would be as follows. You are
to fill up our Online Reservation Form and
please indicate to us that you are paying
by Cash. We shall give you further instruction
on how to make your Cash Deposit into our
hotel/resort Bank Account during the confirmation
stages. |
| Q. |
Do you collect payment
during the Reservation stages ? |
| A. |
No we do not collect
payment during the reservations stages. During
reservation stage we need your credit card
details for the main reason to guarantee your
reservation. |
| |
|
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|
| Cancellation Policy |
| |
| Q. |
How do I change or cancel
my reservations ? |
| A. |
Through the telephone,
facsimile or e-mail. Please specify your Confirmation
Number, Name, Hotel/Resort, Check In Date
and Check Out Date. We would prefer by e-mail
as it is faster to do so. |
| Q. |
What
is you hotel/resort's Cancellation Policy
and what are the penalty if we defaulted ? |
| A. |
Our Cancellation Policy
and Penalty Charges if any, are contained
within this website either on the Accommodation
or Room & Rates or Promotional Packages
Page. Please look for these information within
this site. |
| |
|
| |
|
| Payments |
| |
| Q. |
What
credit card types are accepted for guarantee/deposit
or payment at your hotel/resort ? |
| A. |
Any major credit card is acceptable here. |
| Q. |
Do your hotel/resort accept
Visa Electron Card ? |
| A. |
No we do not accept Visa Electron Card. |
| Q. |
When do I have to include
my credit card number? |
| A. |
When you fill up our Secured Online Reservation
Form to guarantee your reservations. |
| Q. |
Is it safe to use my credit
card? |
| A. |
Yes, Our Secured Online Reservation Forms
are encrypted. |
| Q. |
Why do you need my credit
card number and expiry date? |
| A. |
To guarantee the reservation during peak period
or late arrival. |
| |
|
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|
| Rooms & Rates
|
| |
| Q. |
Based
on the rates offered on your website, is it
possible for us to ask for special discount
? |
| A. |
Rates portray on this
website are our Internet Promotional Rates.
It is the discounted rates meant for Internet
booking only. Only bookings made via this
website are entitled to these Internet Rates. |
| Q. |
What about special discounts? |
| A. |
No discount will be given
based on these Internet Promotional Rates.
Please look for our Promotional Packages if
any. It would be cheaper. |
| Q. |
We are Airlines Staffs,
are we entitled to Airlines Rates? |
| A. |
We do not have rates
for Airlines staffs, please make booking through
your respective airlines for rates accorded
to the respective airlines if any. Our rates
are Promotional Internet rates. |
| Q. |
We are Malaysian Government
Staff, are we entitled to special rates ? |
| A. |
No. Our rates are special
Internet Promotional rates. Please check with
the respective department if there are any
special rates accorded to Malaysian Government
staffs. |
| Q. |
We
are Government Employees of a Foreign Government,
are we entitled for a special rates ? |
| A. |
No. We do not have any
special rates for Government Employees from
a foreign government. |
| Q. |
What are the check-in
& checkout times for a room? |
| A. |
Check-in time is 2.00 p.m and check out time
is at 12.00 p.m. |
| Q. |
What
is the earliest time I can check-in into the
hotel room ? We will be arriving at the hotel/resort
early in the morning? |
| A. |
Our normal Check-In time
is 2.00pm. Our earliest Check-In time is 12.00
noon. Early check-in are subject to availability
of rooms. |
| Q. |
Do you have Baby Cot ? |
| A. |
Yes we have baby cot
and we provide baby cot free of charge. Please
enquire at the reception upon check-in. |
| Q. |
We
will be arriving at 5.00 am in the morning,
if we check-in at this time, do you consider
this as 1 night? |
| A. |
Yes. Our new day starts at 6.00 am. |
| Q. |
Our flight home is at
12.00 am, we would like to check out late at
8.00pm, What is your rate for late check out? |
| A. |
The normal room rates available on the website
applies. |
| Q. |
We
will be arriving at the Hotel at roughly around
3.00am, so can we check in at that time? |
| A. |
Yes, but you shall be
charged in accordance to the rates shown on
this website. Please indicate in your reservation
form your arrival time. |
| Q. |
We
are aware that your check out time is 12.00
noon but due to our late flight, we wish to
stay on until 3.00pm. Is this chargeable ? |
| A. |
Late check out until
3.00 pm are usually not chargeable but is
always subject to availability of rooms. Please
indicate in your reservation form as we may
be able to accommodate your request free-of-charge
if room are available. |
| Q. |
We
are aware that your check in time is at 2.00
pm, but we would like to check in at 10.00
am, is this chargeable ? |
A. |
Early Check in are usually
not chargeable but is always subject to availability
of rooms. Please indicate in your reservation
form as we may be able to accommodate your
request free-of-charge if room are available. |
| |
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|
| Location |
| |
| Q. |
What are the directions
to the Hotels? |
| A. |
Our location map is available on our location
webpage within this site. |
| |
|
| |
|
| Transportation
|
| |
| Q. |
Is there a hotel shuttle
service to/from the airport? |
| A. |
Yes we do have our Airport
Transfer Vehicle but it is chargeable. Please
indicate in the reservation form that you
require the Airport transfers. We shall give
you the quotation for Airport Transfer during
the confirmation of your bookings. |
| Q. |
Which is cheaper, your
Airport Transfer or the Public Transport ? |
| A. |
The public transport is obviously cheaper. |
| |
|
| |
|
| Hotel Facilities
|
| |
| Q. |
What are the facilities
offered at your hotel ? |
| A. |
The complete description
of the hotel/resort is available within this
website. If you are unable to locate, please
e-mail to us at maxcarry@tm.net.my
|
| Q. |
What are the facilities
available in the rooms? |
| A. |
The complete description
of the hotel/resort is available within this
website. If you are unable to locate, please
e-mail to us at
maxcarry@tm.net.my
|
| Q. |
Do we need adaptors or
transformers for our electrical devices? |
| A. |
If you are from Asians
countries, adaptors or transformer are not
needed but advisable to carry with you as
some electrical voltage may differ. In Malaysia,
the electricity runs on 240 volts with 50-cycle
system. |
| |
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|
| Malaysian Law |
| |
| Q. |
Is there a speed limit
on the Malaysian roads and are seat belts required?
|
| A. |
Speed limits vary on
each road. The normal speed limit on the highway
is 110 km/hr. Speed limit signboards are available
for reference. Please do not exceed the speed
limit. Seat belts are required for the driver
and the front seat passengers. |
| Q. |
Do we need a Malaysian
Driving Permit to drive in Malaysia. |
| A. |
If you carry a valid
International Driving License, you may not
require a Malaysian driving license. However,
please check with the Malaysian Road and Transport
Department for further clarification.
Their website is at : http://www.jpj.gov.my/ |
| Q. |
Will we be driving on
the same side of the road as in U.S.A ? |
| A. |
No. In Malaysia we drive on the left side
of the road. |
| Q. |
How much can I take currency
back to the US tax-free? |
| A. |
Under the Travelers Declaration
regulation, permitted currency limits are
as follows : A resident and a non-resident
is permitted to carry into and out of Malaysia,
RM notes not exceeding RM1,000 per person.
There is no limit on the amount of foreign
currency notes or traveler’s cheques carried
into Malaysia by resident and a non-resident.
A resident is permitted to carry out of Malaysia,
foreign currency notes including traveller's
cheques, not exceeding RM10,000 equivalent
per person. A non-resident is permitted to
carry out of Malaysia, foreign currency notes
including traveller's cheques, not exceeding
the amount brought in. |
| Q. |
What is the legal drinking
age? |
| A. |
18 years old. |
| Q. |
Are there any restriction
of drinking alcohol in Malaysia. |
| A. |
Throughout Malaysia consumption
alcohol is allowed except muslims are not
allowed to drink in public in the state of
Kelantan and Terengganu. Most of the hotels/resorts
in Kelantan and Terengganu do not serve alcohol.
Please check with the front counter for more
info on this matter. |
| |
|
| |
|
| Travel Document
|
| |
| Q. |
Do I need a Visa? |
| A. |
Depending upon which
country you are from. Please check with our
local representative, embassy, consulate located
in your respective country. The following
webpage may be able to provide to you some
information on this matter.
Information Website :
http://www.malaysiahotels.cc/wyn01.html
Immigration Department Website :
http://www.imi.gov.my/ |
| |
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|
| Miscellaneous |
| |
| Q. |
Does anyone in Kuala Lumpur
speak English or any other language? |
| A. |
English is the common
language used here.Our national language is
Bahasa Malaysia. Malaysians commonly speak
Bahasa Malaysia, English, Mandarin, Tamil,
Cantonese, and Punjabi. |
| Q. |
Do we need to change money
before or upon arrival? |
| A. |
For your convenience,
it always advisable to change to local currencies
as all transaction in Malaysia will be in
Ringgit Malaysia (RM). However, there are
moneychangers and banks nearby to do these
transactions. |
| Q. |
Where can I exchange currency?
|
| A. |
At the moneychanger or banks. |
| Q. |
Are clothing and shoe
sizes the same in Malaysia as in the US? |
| A. |
No. |
| Q. |
Are all museums closed
on Sundays and Mondays? |
| A. |
No. |
| Q. |
Do women have to wear
hair coverings in Malaysia? |
| A. |
No. Only in places of worships. |
| Q. |
What is the standard tipping
practice in Malaysia? |
| A. |
There is no tipping practice in Malaysia.
Tipping is at your own discretion. |
| Q. |
What's the weather like
there in Malaysia ? |
| A. |
Malaysia has an equatorial
climate with uniform temperatures throughout
the year. If you are coming to the East Coast
of Malaysia, especially to Kelantan and Terengganu,
most of the hotel and resort along the east
coast here are closed from November to January
due to the monsoon season. Please check with
us on this information. |
| Q. |
Where can I find details
on Shopping in Malaysia? |
| A. |
|
| Q. |
Where can I get information
about traveling around Malaysia ? |
| A. |
Please refer to the following website for
more details on traveling around Malaysia.
Website : http://www.malaysiahotels.cc/wyn02.html |
| Q. |
Where can I find details
on Museums in Malaysia ? |
| A. |
|
| Q. |
Where
can I find literatures on some of the outstanding
buildings and infrastructures in Malaysia
? |
| A. |
Please refer to the following website for
outstanding buildings and infrastructures of
Malaysia.
Website : http://www.malaysiahotels.cc/wyn07.html |
| Q. |
Where
can I find details on Fine Dinning, Bistros,
Cafes , Delis, Restaurant, and Hawkers Centres
in Malaysia ? |
A. |
|
| Q. |
Where
can I find details on getting to Malaysia,
getting around Malaysia and getting around
Kuala Lumpur ? |
| A. |
|
| Q. |
We
wish to know more about public transport to
your hotel, where do we find the said information
? |
| A. |
|
| Q. |
Where
can I find the location map of all the major
island resorts in Malaysia? |
| A. |
|
| Q. |
Where
can I find the travel tips to Malaysia ? |
| A. |
|
| Q. |
Where
can I find the list of Calendar of events
in Malaysia ? |
| A. |
|
| Q. |
Where can I find details
of shopping complexes in Kuala Lumpur and in
Malaysia ? |
| A. |
Please refer to the following website for
details of shopping complexes in Malaysia.
Website : http://www.malaysiahotels.cc/wyn03.html |
| Q. |
Where can I find details
of shopping complexes on Langkawi Island ? |
| A. |
Please refer to the following website for
list of shopping complexes on Langkawi Island.
Website : http://www.malaysiahotels.cc/wyn03try2.html |
| Q. |
Where can I find details
of Embassies and High Commissions of Foreign
Countries in Malaysia ? |
| A. |
|
| Q. |
Where
can we obtain Useful telephone numbers in
Malaysia such as Emergencies, Police, Hospitals,
Medical Centres, Taxi, Cabs, Busses, Car Rentals,
Coaches, immigration and all the necessary
numbers while in Malaysia. |
| A. |
Please refer to the following website for
all these details.
Website : http://www.malaysiahotels.cc/infousephone.html |
| Q. |
Where can we find the
list of good hotels and resorts in Malaysia
? |
| A. |
Please refer to the following website for
the list of good hotels and resorts found in
Malaysia.
Website : http://www.malaysiahotels.cc/ |
| Q. |
How can we get intouch
with you ? |
| A. |
To get in touch with us you may e-mail
us at maxcarry@tm.net.my
. |
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